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Track your orders

Learn how to track your orders with Shop to receive shipping updates throughout the delivery journey.

Shop Pay Installments

Use Shop Pay Installments to split eligible purchases into smaller payments over time on participating Shop stores.

Redeem your Shop Cash

Redeem your Shop Cash at checkout through the Shop app or Shop on the web for eligible orders in the U.S. or Canada.

Pay for a subscription using Shop Pay

Use Shop Pay to purchase subscriptions on participating stores.

Check out with Shop Pay

Shop Pay lets you save your payment and shipping preferences for quick, secure checkout on participating stores.

Contact a Shop store

Have questions about your order? Use the Shop app to contact a Shop store, or reply to your confirmation email.

Getting started with Shop

Account setup

Create a Shop account to track orders, manage your payment methods, and set up notifications for easier shopping.

Shopping

Browse and purchase products in the Shop app using Shop Pay, access Shop offers, and leave reviews for your purchases.

Shop Pay

Check out with Shop Pay

Shop Pay lets you save your payment and shipping preferences for quick, secure checkout on participating stores.

Managing your Shop Pay settings

Manage Shop Pay settings such as your Shop Pay phone number, payment and shipping preferences, and subscription orders.

Shop Cash

Learn about Shop Cash

Earn and redeem Shop Cash on eligible purchases that you pay for using Shop Pay or Shop Pay Installments.

Shop offers

Shop offers give you limited-time special pricing or the opportunity to earn extra Shop Cash from participating stores.

Shop Pay Installments

Shop Pay Installments

Use Shop Pay Installments to split eligible purchases into smaller payments over time on participating Shop stores.

Managing your Shop Pay Installments settings

Manage your automatic payment settings for Shop Pay Installments or make a manual payment anytime.

Tracking your deliveries

Delivery tracking

Track your orders in the Shop app by connecting your email for automatic tracking or adding a tracking number manually.

Managing your orders

Track orders in the Shop app and archive, delete, or mark orders as delivered as needed.

Support

Contact a store or carrier

Use the Shop app to contact stores about orders, manage returns, or reach out to shipping carriers for tracking details.

Report an issue to Shop

Report order issues or suspicious store activity in the Shop app to help Shopify investigate and take action as needed.

Identifying and reporting suspected fraud on Shop

If you suspect fraud on Shop, then review store ratings, report suspicious activity, and contact your bank if needed.