Identifying and reporting suspected fraud on Shop

Stores that sell products in the Shop app must meet certain requirements. These requirements and safeguards help prevent and address fraud.

If you suspect fraud when using Shop, then start with the resource that matches your situation. To review a store before you buy, refer to Best practices for making purchases on Shop. If an order hasn't arrived, then refer to Actions that you can take if you haven't received an order. For order issues or store reports, refer to Reporting an order issue and getting help. To understand Shop's role in your shopping experience, review the Shopify Consumer Terms of Service.