Report incorrect order information

If an unexpected or incorrect order is displayed in the Shop app, then you can review its details, take steps to protect your account, or report the information as incorrect.

Review an unrecognized order in Shop

If you don't recognize an order, then review its details and check your email for a matching order confirmation. To review the order details, tap the order from the Home or Orders tab.

Unrecognized orders

If you still don't recognize the order after reviewing its details and checking your email, then check your bank account to confirm whether you were charged for the order:

• If you weren't charged for the order, then proceed to report the order as Not my order in Shop.
• If you were charged for the order, then contact your bank to start a dispute. After you start the dispute, report the order as Not my order in Shop.

Report incorrect order information

If you can't match an order to an email confirmation, or you didn't place an order that's displayed in Shop, then you can report the order.

Steps:

If you have an issue with an order that you purchased through a Shop store, then refer to Reporting an order issue and getting help for the right steps to take, including how to contact the store and how to report an issue with your order.