Contact the Shop support team

The Shop support team can assist you with any of the following support topics:

• Questions about using the Shop app, Shop website, and features such as Shop Cash, Shop offers, Shop Pay, Shop Pay Installments, and Shop Promise
• Technical support
• Reporting a bug or issue with the Shop app
• Suggesting an improvement to the Shop app

You can reach the Shop support team in the following ways:

Shop website or Shop app

• Go to shop.app or open the Shop app.
• Enter your question or request in the search bar.
• Follow the prompts to get help. The Shop assistant can answer common questions or connect you with the Shop support team.

Contact form

You can also contact the Shop support team using the Shop contact form.

For questions about a specific order, product details, shipping, returns, or refunds, refer to Reporting an order issue and getting help to find the right contact path for your situation.