Contact the Shop support team
If you have a question about the Shop app or a technical issue, then you can contact the Shop support team.
The Shop support team can help with the following topics:
- Questions about using the Shop app, shop.com, and features such as Shop Cash, Shop offers, Shop Pay, Shop Pay Installments, and Shop Promise
- Technical support
- Reporting a bug or issue with the Shop app
- Suggesting an improvement to the Shop app
Get help from shop.com or Shop app
The Shop assistant can answer common questions or connect you with the Shop support team.
Steps:
- Go to shop.com, or open the Shop app.
- Enter your question or request in the search bar.
- Follow the prompts to get help.
Use the Shop contact form
You can also contact the Shop support team using the Shop contact form.
For questions about a specific order, product details, shipping, returns, or refunds, refer to Reporting an order issue and getting help to find the right contact path for your situation.