You can redeem your Shop Cash at checkout when you place an order through the Shop app. While you can earn Shop Cash both on online stores that use Shop Pay, and in the Shop app, you can only redeem your Shop Cash in the Shop app.
To redeem Shop Cash on an order in Shop, your order needs to meet the following criteria:
- The Shop store that you're purchasing from is located in the United States, sells in USD, and accepts Shop Pay as a payment method.
- You've selected a shipping method, and the order isn't for local pickup.
- The purchase doesn't include any gift cards, subscription products, or digital products. Examples of digital products include downloads, as well as package protection and insurance products.
After you successfully redeem your Shop Cash on an order, Shop Cash appears as a payment method on the order receipt in the Shop app. You can't redeem Shop Cash after an order has been placed.
To review the Shop Cash that you've redeemed in the Shop app, go to the Shop Cash section of the Account tab, and then tap All activity.
If you fully return an order paid for with Shop Cash, then you're refunded in the way the order was paid. Expired Shop Cash is not credited back to your balance after a refund is issued.
For partial returns, the amount of Shop Cash that you receive back depends on the store's refund process. The store that you purchased from determines the amount that's refunded to the Shop Pay payment method, and how much is credited back to your Shop Cash balance.
If you take advantage of a Shop Cash offer and later request a refund, then you won't receive the multiplied amount of Shop Cash credited back to your balance. You're only entitled to the amount of Shop Cash that was applied to the offer.
Learn more about refunds on orders that were paid for using Shop Cash in the Shop Rewards Terms and Conditions.