Report an issue with an order
If you have an issue with an order that you purchased through a Shop store, and you've already tried to contact the store directly, then you can report an issue. Your report helps Shopify investigate and take appropriate action if warranted. After you report an issue, you're contacted only if Shopify requires further information about your order.
On this page
Report an issue with an order in the Shop app
You can report an issue with an order in the Shop app.
Steps:
- From the Orders tab in Shop, tap an order that's been delivered.
- Tap the … menu in the top right corner.
- Tap Report an issue with this order.
- Complete the form to submit your issue.
Report an issue with a Shop order in a web browser
To report an issue with an order in a web browser, complete Shopify's Issue with an order form.