Delivery tracking
Podes rastrexar os pedidos na aplicación Shop para ver o estado de entrega e a localización. Os pedidos de tendas de Shopify e as compras con Shop Pay incórporanse automaticamente, sen necesidade de conectar unha conta de correo electrónico. Para rastrexar automaticamente os pedidos doutras tendas, podes conectar unha conta de correo electrónico de Gmail ou Outlook. Tamén podes engadir información de seguimento en Shop manualmente.
You can track deliveries only in the Shop app. Delivery tracking isn't available on the Shop website.
Shop isn't involved in the fulfillment or delivery process for your order. Your order is managed by the online store you purchased from. After an order is shipped, its delivery is managed by the shipping carrier associated with the tracking number for your order. If you have questions about your order status or delivery, then refer to Reporting an order issue and getting help.
If you've contacted the store and shipping carrier and haven't been able to resolve the issue, then you can report an issue with your order.