Tracking your orders with Shop

You can use the Shop app to track orders with a valid tracking number. After you add an order to the app, Shop uses information from the carrier to provide you with tracking updates.

When tracking an order, the delivery details page displays the following information, if available:

• A tracking map with the approximate location of your package during transit
• The store name, order status, and shipping updates
• The tracking number with a copy option
• The carrier name
• A tracking URL to the carrier site
• A delivery date estimate that's updated as your shipment progresses, labeled Predicted by Shop when it differs from the carrier's date
• Un menú con máis opcións para contactar coa tenda en liña e coa empresa de transporte, editar ou eliminar o pedido e informar sobre información de seguimento incorrecta

Automatic order tracking

Shop pode rastrexar moitos dos teus pedidos automaticamente dunha das seguintes formas:

• Pedidos de tendas de Shopify e Shop Pay: estes pedidos rastrexanse automaticamente. Shop non accede á túa bandexa de entrada de correo electrónico para facer o seguimento destes pedidos.
• Pedidos doutras tendas en liña: se decides conectar unha conta de Gmail ou Outlook, como hotmail.com ou live.com, Shop pode escanear a túa bandexa de entrada para buscar estes pedidos. Conectar unha conta de correo electrónico é opcional.

Pedidos de tendas de Shopify e Shop Pay

Os pedidos que realizas con Shop Pay, ou dende unha tenda que use funcións, produtos ou servizos de Shopify, engádense á túa lapela Pedidos automaticamente cando o correo electrónico que usaches para o pedido coincida con algún dos enderezos de correo da túa conta de Shop. Isto funciona en canto configuras unha conta de Shop, sen ter que conectar ningunha conta de correo electrónico nin darlle a Shop acceso á túa bandexa de entrada.

Pedidos doutras tendas

After you complete checkout on a participating online store, you might be prompted to track your order with Shop from the order confirmation or order status page. The prompt can open the Shop app, ask you to install the Shop app, or ask you to sign in so the order can be added to Shop.

Para rastrexar pedidos de tendas que non usen Shopify, podes conectar unha conta de correo electrónico compatible, como Gmail ou Outlook, para facer o seguimento de todos os teus pedidos en liña nun só lugar. Unha vez que conectes unha conta de correo electrónico, Shop escaneará a túa bandexa de entrada para buscar correos de pedidos e seguimento dos últimos 30 días, e despois seguirá comprobando se hai novos correos de seguimento. Shop só busca correos con palabras clave como tracking number e track your package, e non le o resto da bandexa de entrada. Cando Shop atopa un número de seguimento, a entrega engádese á túa lapela Pedidos.

Non todos os pedidos das tendas de fóra da rede de Shop se rastrexan automaticamente, xa que Shop non pode ler algúns correos de seguimento. Se non se engade un pedido, podes engadilo a Shop manualmente.

Podes xestionar ou desconectar unha conta conectada en calquera momento dende as túas contas conectadas.

Adding orders to Shop manually

If an order doesn't automatically populate in the Shop app, or you don't want to connect an email account to Shop, then you can manually add a tracking number to Shop, or forward your order tracking emails.

Add a tracking number to Shop

1. Find the tracking information for a delivery that you want to track. You can usually find tracking information in a shipping confirmation email, or from your customer account on an online store.
2. From the Shop app, go to the tab.
3. Tap > Add order manually.
4. Optional: If you need to search a connected email for a tracking number, then tap Search email for a tracking number, select the email that you want to search, and then copy the tracking number.
5. Fill in the Tracking number, Package name, and Carrier fields.
6. Tap Add order to start tracking the delivery.

Forward your order tracking emails to Shop

You can add an order to Shop to track manually by forwarding an email that's in English and includes a tracking number. If you set up automatic email forwarding through your email service provider, then make sure to use your unique Shop forwarding email address as the recipient.

Steps:

1. From the Shop app, go to the tab.

2. Tap > Add order manually.

3. In the Forward shipping emails section, tap Open Email app, and then select an email app such as Gmail or Outlook to continue.

4. From your email inbox, find your shipping confirmation email containing a tracking number.

5. Forward the email to your unique Shop forwarding email address by pasting it from your clipboard.

If you forward an email containing a tracking number that you're already tracking in Shop, then it won't be added. If your delivery isn't displayed in the Shop app after you forward an email, then it could be because the Shop app had issues tracking it. You can add the tracking number to Shop manually instead.

Track in-store pickup orders

After you place an order for in-store pickup, you can track its status in the Orders tab of the Shop app. The order tracking page provides specific information about when your order will be ready and where to pick it up.

Steps:

1. From the Shop app, go to the tab.

2. Tap your order to view the order tracking page, which displays the following information:

   • Pickup status
   • Store details
   • A scannable QR code to present to store staff at the pickup location
   • Pickup instructions

3. When you receive the notification that your order is ready, visit the store location and present the QR code from your order tracking page.

After you pick up your order, the order status updates to Picked up.

Edit your order tracking information

After an order is displayed in Shop with its tracking details, you can edit the package name, tracking number, and carrier. After an order is delivered, you can only change the package name.

Steps:

1. From the Shop app, go to the tab.

2. Tap the order that you want to edit.

3. Complete one of the following actions:

• For orders that were automatically added through Shop stores, tap the tracking number, and then tap .
• For orders that were imported through Gmail or Outlook, forwarded, or added manually, tap .

4. Toca Editar os detalles de seguimento.
5. Actualiza os detalles do pedido e, a continuación, toca Actualizar os detalles de seguimento.

Mark an order as delivered

If you've received an order but the carrier didn't mark your order as delivered, then you can mark it as delivered in the Shop app. After you mark an order as delivered, you no longer receive updates for that order. You can also archive or delete the order from Shop.

Steps:

1. From the Shop app, go to the tab.

2. Swipe left on the order that you want to mark as delivered.

3. Tap Mark as delivered.

Unmark an order as delivered

Podes desmarcar un pedido como entregado para continuar facéndolle o seguimento. Esta opción está dispoñible durante 7 días despois de marcar manualmente o pedido como entregado.

Steps:

1. From the Shop app, go to the tab.

2. Toca o pedido que queres desmarcar como entregado.

3. Toca .

4. Toca Desmarcar como entregado ou Desfacer a marca como entregado.