Manage your connected accounts
Accounts and apps can be connected to Shop in the following different ways:
- You can manually connect Gmail or Outlook accounts to track email orders.
- A Meta connection is created when you sign in to Shop from a Meta app.
- Shop Minis connect when you grant them permission to access your account.
- AI agents and agentic platforms connect when you grant them access to your Shop account.
You can manage all of these connections in Connections from your Account screen.
On this page
Connect additional email accounts to Shop
After you create a Shop account, you can connect additional Gmail or Outlook email accounts to use as sources to automatically track orders.
Connecting an additional email account is optional, and Shop uses a connected email account only to find delivery and tracking information. You can disconnect an account at any time.
If you don't want to connect an email account, then you can add tracking numbers manually instead. To learn what information Shop collects and how it's used, refer to the Shopify Consumer Privacy Policy.
Steps:
From the Shop app in the
tab, tap the Account icon, which is your profile picture or initials.Tap Connections.
Complete one of the following actions:
- If the Accounts section is displayed, then tap Connect an account, and then tap your email provider.
- If the Connect a new account section is displayed, then tap your email provider in that section.
- Tap Continue, and then follow the prompts to sign in to your account.
Shop sign-in on Meta
When you sign in to Shop from a Shopify store in a Meta app or surface, such as Instagram or Facebook, you're connecting with Meta. Meta stores a secure token linked to your Shop account, which keeps you signed in to Shop within Meta without needing to verify your identity again each time.
You can turn off Shop sign-in persistence with Meta at any time by disconnecting it from Shop. This will log you out of future sessions within Meta apps.
Disconnect an account, Shop Mini, or agent from Shop
You can disconnect a secondary email account, Meta account, Shop Mini, AI agent, or agentic platform from Shop.
Steps:
From the Shop app in the
tab, tap the Account icon, which is your profile picture or initials.Tap Connections.
Tap the email account, Meta account, Shop Mini, AI agent, or agentic platform that you want to disconnect.
Complete one of the following actions:
- For an email account, tap the option to disconnect or sign out of the account, such as Disconnect Gmail, and then tap Disconnect to confirm.
- For a Shop Mini, tap Disconnect or Remove access.
- For a Meta account, tap Remove access or follow the link to disconnect the account on the service's website.
- For an AI agent or agentic platform, follow the prompts to disconnect it.