Shop Cash is a rewards program that is available to some users, and can only be used towards purchases made in the Shop app. Shop Cash has no monetary value outside of the Shop app.
You can find your Shop Cash rewards in the following places of the Shop app:
- as a banner notification
- at checkout
- in the Account tab
Learn more in the Shop Rewards Terms and Conditions.
Earn Shop Cash
As part of early access, certain Shop app users can earn Shop Cash on eligible purchases using Shop Pay as a payment method.
The first time that you earn Shop Cash, you'll receive a push notification in the Shop app, as well as an email that contains a link to download the Shop app if you haven't already. For all other purchases that earn Shop Cash, you'll only receive a push notification in the Shop app.
If you earn Shop Cash on an order, and the order is later refunded, then the Shop Cash that you earned from that order will be deducted from your Shop Cash balance. This includes Shop Cash that you've already spent.
Redeem your Shop Cash
You can redeem your Shop Cash at checkout when you place an order through the Shop app. While you can earn Shop Cash both on online stores that use Shop Pay, and in the Shop app, you can only redeem your Shop Cash in the Shop app.
You can check your Shop Cash balance and expiration in the Shop Cash section of the Account tab in the Shop app.
Shop Cash expiration
Shop Cash expires on a rolling basis, and might have different expiration dates depending on when it was earned.
- Shop Cash earned before November 7, 2022 will expire 12 months after it was earned.
- Shop Cash earned after November 7, 2022 will expire 90 days after it was earned.
- If you redeem only part of your Shop Cash on an order, then the expiration date on your remaining Shop Cash balance resets from the date of that purchase.
For example, if you earn $20 of Shop Cash on November 10, 2022, then the expiry rules are as follows:
- If you don't make a purchase using Shop Cash within 90 days, then the $20 Shop Cash you earned will expire on February 8, 2023.
- If you make a purchase using Shop Cash before February 8, 2023 and you only redeem $10 of your Shop Cash, then the remaining $10 will expire 90 days after your last purchase using Shop Cash.
Shop Cash offers
Participating Shop stores will provide exclusive Shop Cash offers where the value of your Shop Cash is increased at checkout. You can maximize your Shop Cash by taking advantage of these Shop Cash offers while quantities last. A Shop Cash offer is not confirmed until the offer is applied to your cart at checkout.
Shop Cash offer limits
Shop stores can set limits on their Shop Cash offers, which include the following examples:
- A Shop Cash offer is available while quantities last, or until the offer expires.
- A Shop Cash offer might have a minimum order value. If your cart doesn't meet the minimum order value, then you won't be eligible to increase the value of your Shop Cash using that Shop Cash offer.
- A Shop Cash offer might have a limit of how much Shop Cash can be multiplied for an offer.
View Shop Cash offers
To find Shop Cash offers in the Shop app, you can do one of the following:
- From the Home tab of the Shop app, tap Shop all offers.
- From the Account tab of the Shop app, in the Shop Cash section, tap Shop all offers.
Get in touchEmail customer support