Checking your Shop Cash balance

Your Shop Cash balance displays in the top right corner of the Shop app. After you earn Shop Cash on an order, it might not display in your balance until after that order is fulfilled. Your Shop Cash expires depending on when it was earned.

To view your Shop cash balance, sign into the Shop app using the same email address associated with your Shop Pay account. If you've been notified through email about your Shop Cash, then use the email mentioned in that notification.

If you don't see your Shop Cash balance immediately after logging in, then try logging out and logging back in with the appropriate email address.