Track your orders
You can use the Shop app to track orders with a valid tracking number. After you add an order to the app, Shop uses information from the carrier to provide you with tracking updates. To learn more about the information that Shop collects, refer to the Shop app user privacy policy.
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Automatic order tracking
Using the Shop app, you can automatically track your orders using the following order sources:
- Gmail
- Outlook, such as hotmail.com and live.com
- The email associated with your Shop account that's used when you purchase from a store that uses Shopify features, products, or services
- Orders paid for using Shop Pay
After you connect a Gmail or Outlook account to Shop, the app automatically scans for emails with keywords such as “tracking number” and “track your package” from the last 30 days to find deliveries. When Shop finds a new tracking number, the delivery automatically populates in the Orders tab in the Shop app.
Not all orders from stores outside of the Shop network are automatically tracked, because Shop can't read some tracking emails properly. If an order doesn't populate in the Shop app automatically, then you can add it to Shop manually.
Manual order tracking
If an order doesn't automatically populate in the Shop app, or you don't want to connect an email to Shop, then you can take either of the following actions to track an order:
- Manually add a tracking number to Shop.
- Forward your order tracking emails to a Shop-provided email address.