Managing your Shop account and data

A túa conta de Shop almacena os teus datos de contacto e conéctase a Shop Pay, ao seguimento dos pedidos e ás funcións de compra. Esta páxina trata sobre como actualizar os detalles da túa conta, desactivar Shop Pay, eliminar a túa conta de Shop e borrar os teus datos persoais de Shop.

Tamén podes xestionar as túas contas conectadas, actualizar as túas preferencias de personalización ou editar os métodos de pagamento gardados na túa carteira de Shop Pay. Para saber como Shop almacena e protexe a túa información, consulta Usar Shop Pay e Comprar con confianza en Shop.

Updating your Shop account details

Your Shop account details include your email address, phone number, and name.

Changing your Shop account email address

Your email address is your Shop account's unique identifier, and can't be changed. To use a different email address for Shop, create a new account and delete your existing account.

Changing your Shop account phone number

To change the phone number on your Shop account, refer to Change your Shop Pay phone number.

Updating your name in Shop

O nome asociado á túa conta de Shop úsase para identificar a túa conta durante o inicio de sesión, e sincronízase coas tendas en liña cando inicias sesión na túa conta de cliente usando Shop. Podes actualizar o teu nome e apelidos desde a túa conta de Shop na aplicación Shop ou en shop.com.

Steps:

Opting out of Shop Pay or deleting your Shop account

Opting out of Shop Pay and deleting your Shop account are different actions. Before making changes to your Shop account, review each section to determine whether you want to opt out of Shop Pay, or delete your Shop account.

Opting out of Shop Pay

Opt out of Shop Pay when you want to stop using Shop Pay as a payment method, but still want to keep your Shop account for order tracking and shopping.

When you opt out of Shop Pay, your phone number and stored data are deleted from Shop Pay. You no longer have access to the following features:

• Accelerated checkout on stores that offer Shop Pay as a payment method
• Earning Shop Cash
• Access to any remaining Shop Cash balance that you've earned
• Shop Pay Installments

You can still use Shop to track your orders and shop. If you want to use Shop Pay again after opting out, then sign in to Shop with your email address and phone number.

To opt out of Shop Pay, enter your mobile number in the Shop Pay opt-out form, and then tap Submit request.

Deleting your Shop account

Delete your Shop account when you no longer want to use your Shop account, Shop Pay, order tracking, or shopping features in the Shop app.

Deleting your Shop account removes your email address, phone number, and other data from Shop. After you delete your Shop account, you no longer have access to the following features:

• Any Shop Cash that you've earned
• Shop Pay
• Shop Pay Installments
• Delivery tracking updates in the Shop app
• Shopping features in the Shop app

Deleting your Shop account doesn't erase personal data from any stores that you purchased from. To use Shop again after deleting your account, you need to create a new Shop account.

Eliminar a túa conta de Shop non impide que se poida crear máis tarde unha nova conta co mesmo enderezo de correo electrónico. Se inicias sesión con Shop (por exemplo, ao usar Shop Pay no proceso de pagamento), crearase unha nova conta de Shop cando Shop che envíe un código de verificación. Non é necesario que introduzas o código para que exista a nova conta. Se recibes códigos de verificación despois de eliminar a túa conta, é posible que teñas unha nova que podes eliminar do mesmo xeito.

You can delete your Shop account in the Shop app or on a web browser.

Steps:

Erase your personal data from Shop

If you use Shop or Shop Pay and want to erase your personal data, then go to the Shopify Privacy controls and click Erase my data. This doesn't erase personal data from any stores that you purchased from.