Managing your Shop account and data
El teu compte de Shop emmagatzema les teves dades de contacte i es connecta a Shop Pay, al seguiment de comandes i a les funcions de compres. En aquesta pàgina s'explica com actualitzar les dades del compte, donar-se de baixa de Shop Pay, eliminar el compte de Shop i esborrar les teves dades personals de Shop.
També pots gestionar els teus comptes connectats, actualitzar les preferències de personalització o editar les formes de pagament desades a la teva cartera de Shop Pay. Per obtenir informació sobre com Shop emmagatzema i protegeix la teva informació, consulta els temes sobre com utilitzar Shop Pay i comprar amb seguretat a Shop.
On this page
Updating your Shop account details
Your Shop account details include your email address, phone number, and name.
Changing your Shop account email address
Your email address is your Shop account's unique identifier, and can't be changed. To use a different email address for Shop, create a new account and delete your existing account.
Changing your Shop account phone number
To change the phone number on your Shop account, refer to Change your Shop Pay phone number.
Updating your name in Shop
El nom associat al teu compte de Shop s'utilitza per identificar el teu compte durant l'inici de sessió i se sincronitza amb les botigues en línia quan inicies sessió al teu compte de client mitjançant Shop. Pots actualitzar el teu nom i cognoms des del teu compte de Shop a l'aplicació Shop o a shop.com.
Steps:
Shop app
A l'aplicació Shop, a la pestanya
, toca la icona de Compte, que és la teva foto de perfil o les teves inicials.Tap your profile card.
Tap the First name or Last name field.
Update your name, and then tap Save.
Web browser
On a web browser, sign in to Shop.
Click the Account icon, and then click Profile.
Click the First name or Last name field.
Update your name, and then click Save.
Opting out of Shop Pay or deleting your Shop account
Opting out of Shop Pay and deleting your Shop account are different actions. Before making changes to your Shop account, review each section to determine whether you want to opt out of Shop Pay, or delete your Shop account.
Opting out of Shop Pay
Opt out of Shop Pay when you want to stop using Shop Pay as a payment method, but still want to keep your Shop account for order tracking and shopping.
When you opt out of Shop Pay, your phone number and stored data are deleted from Shop Pay. You no longer have access to the following features:
- Accelerated checkout on stores that offer Shop Pay as a payment method
- Earning Shop Cash
- Access to any remaining Shop Cash balance that you've earned
- Shop Pay Installments
You can still use Shop to track your orders and shop. If you want to use Shop Pay again after opting out, then sign in to Shop with your email address and phone number.
To opt out of Shop Pay, enter your mobile number in the Shop Pay opt-out form, and then tap Submit request.
Deleting your Shop account
Delete your Shop account when you no longer want to use your Shop account, Shop Pay, order tracking, or shopping features in the Shop app.
Deleting your Shop account removes your email address, phone number, and other data from Shop. After you delete your Shop account, you no longer have access to the following features:
- Any Shop Cash that you've earned
- Shop Pay
- Shop Pay Installments
- Delivery tracking updates in the Shop app
- Shopping features in the Shop app
Deleting your Shop account doesn't erase personal data from any stores that you purchased from. To use Shop again after deleting your account, you need to create a new Shop account.
Eliminar el teu compte de Shop no impedeix que se'n creï un de nou més endavant amb la mateixa adreça de correu electrònic. Si inicies sessió amb Shop, per exemple quan utilitzes Shop Pay per fer el pagament, es crea un compte de Shop nou quan Shop t'envia un codi de verificació. No cal que introdueixis el codi perquè el compte nou existeixi. Si reps codis de verificació després d'eliminar el compte, és possible que tinguis un compte nou i el pots eliminar de la mateixa manera.
You can delete your Shop account in the Shop app or on a web browser.
Steps:
Shop app
A l'aplicació Shop, a la pestanya
, toca la icona de Compte, que és la teva foto de perfil o les teves inicials.Tap Data & privacy.
Tap Delete account > Delete account.
In the Are you sure you want to delete your account? dialog, tap Delete account.
Web browser
Per eliminar el teu compte de Shop des d'un navegador web, inicia sessió al teu compte de Shop a https://shop.com/opt-out i, tot seguit, segueix les indicacions per eliminar el compte.
Erase your personal data from Shop
If you use Shop or Shop Pay and want to erase your personal data, then go to the Shopify Privacy controls and click Erase my data. This doesn't erase personal data from any stores that you purchased from.