Tracking your orders with Shop
You can use the Shop app to track orders with a valid tracking number. After you add an order to the app, Shop uses information from the carrier to provide you with tracking updates.
When tracking an order, the delivery details page displays the following information, if available:
- A tracking map with the approximate location of your package during transit
- The store name, order status, and shipping updates
- The tracking number with a copy option
- The carrier name
- A tracking URL to the carrier site
- 预计配送日期会随着您的货件配送进度而更新，当该日期与承运商的日期不同时，将被标记为 由 Shop 预测
- 包含更多选项的
菜单，可用于联系在线商店和承运商、分享您的跟踪信息、编辑或删除您的订单，以及报告不正确的跟踪信息
自动订单跟踪
在 Shop 应用中，您可以自动跟踪来自以下订单来源的订单：
- Gmail
- Outlook，例如 hotmail.com 和 live.com
- 在使用了 Shopify 功能、产品或服务的商店中购物时使用的、与您的 Shop 账户关联的电子邮件地址
- 使用 Shop Pay 支付的订单
将 Gmail 或 Outlook 账户连接到 Shop 后，应用会自动扫描过去 30 天内包含 tracking number 和 track your package 等关键字的电子邮件，以查找配送信息。当 Shop 发现新的跟踪编号时，配送信息会自动填充到 Shop 应用的订单标签中。
在参与活动的在线商店完成结账后，系统可能会在订单确认或订单状态页面提示您使用 Shop 跟踪订单。该提示可能会打开 Shop 应用、要求您安装 Shop 应用，或要求您登录，以便将该订单添加到 Shop 中。
Not all orders from stores outside of the Shop network are automatically tracked, because Shop can't read some tracking emails properly. If an order doesn't populate in the Shop app automatically, then you can add it to Shop manually.
Adding orders to Shop manually
If an order doesn't automatically populate in the Shop app, or you don't want to connect an email account to Shop, then you can manually add a tracking number to Shop, or forward your order tracking emails.
Add a tracking number to Shop
- Find the tracking information for a delivery that you want to track. You can usually find tracking information in a shipping confirmation email, or from your customer account on an online store.
- From the Shop app, go to the
tab. - 轻触 >
手动添加订单。 - Optional: If you need to search a connected email for a tracking number, then tap Search email for a tracking number, select the email that you want to search, and then copy the tracking number.
- Fill in the Tracking number, Package name, and Carrier fields.
- Tap Add order to start tracking the delivery.
Forward your order tracking emails to Shop
You can add an order to Shop to track manually by forwarding an email that's in English and includes a tracking number. If you set up automatic email forwarding through your email service provider, then make sure to use your unique Shop forwarding email address as the recipient.
Steps:
From the Shop app, go to the
tab.轻触
> 手动添加订单。In the Forward shipping emails section, tap Open Email app, and then select an email app such as Gmail or Outlook to continue.
From your email inbox, find your shipping confirmation email containing a tracking number.
Forward the email to your unique Shop forwarding email address by pasting it from your clipboard.
如果您转发的电子邮件中包含您已在 Shop 中跟踪的跟踪编号，则系统不会添加该订单。如果转发电子邮件后 Shop 应用中未显示您的配送信息，可能是因为 Shop 应用在跟踪该订单时遇到问题。您可以改为手动将该跟踪编号添加到 Shop。
Track in-store pickup orders
After you place an order for in-store pickup, you can track its status in the Orders tab of the Shop app. The order tracking page provides specific information about when your order will be ready and where to pick it up.
Steps:
From the Shop app, go to the
tab.轻触您的订单即可查看订单跟踪页面，该页面会显示以下信息：
- Pickup status
- Store details
- 可扫描的二维码，用于在取货地点向商店员工出示
- Pickup instructions
When you receive the notification that your order is ready, visit the store location and present the QR code from your order tracking page.
After you pick up your order, the order status updates to Picked up.
编辑您的订单跟踪信息
订单及其跟踪详细信息显示在 Shop 中后，您可以编辑包裹名称、跟踪编号和承运商。订单送达后，您只能更改包裹名称。
Steps:
From the Shop app, go to the
tab.轻触您要编辑的订单。
执行以下操作之一：
- 对于通过 Shop 商店自动添加的订单，请轻触跟踪编号，然后轻触 。
- 对于通过 Gmail 或 Outlook 导入、转发或手动添加的订单，请轻触 。
- 轻触编辑包裹。
- 更新您的订单详细信息，然后轻触更新包裹。
将订单标记为已送达
如果您已收到订单，但承运商未将您的订单标记为已送达，您可以在 Shop 应用中将其标记为已送达。将订单标记为已送达后，您将不再收到该订单的更新信息。您也可以将该订单从 Shop 中归档或删除。
Steps:
From the Shop app, go to the
tab.在要标记为已送达的订单上向左滑动。
轻触标记为已送达。
取消订单的已送达标记
您可以取消将订单标记为已送达，以便继续对其进行跟踪。
Steps:
From the Shop app, go to the
tab.在要取消标记为已送达的订单上向左滑动。
轻触取消标记为已送达。