Shop帮助中心
下载 Shop

Tracking your orders with Shop

You can use the Shop app to track orders with a valid tracking number. After you add an order to the app, Shop uses information from the carrier to provide you with tracking updates.

When tracking an order, the delivery details page displays the following information, if available:

  • A tracking map with the approximate location of your package during transit
  • The store name, order status, and shipping updates
  • The tracking number with a copy option
  • The carrier name
  • A tracking URL to the carrier site
  • A … menu with more options to contact the online store and shipping carrier, share your tracker, edit or delete your order, and report incorrect tracking information

本页内容

自动订单跟踪

使用 Shop 应用，您可以通过以下订单来源自动跟踪您的订单：

  • Gmail
  • Outlook，例如 hotmail.com 和 live.com
  • 在使用了 Shopify 功能、产品或服务的商店中购物时使用的、与您的 Shop 账户关联的电子邮件地址
  • 使用 Shop Pay 支付的订单

在您将 Gmail 或 Outlook 账户连接到 Shop 后，该应用会自动扫描过去 30 天内包含“tracking number”（跟踪编号）和“track your package”（跟踪您的包裹）等关键字的电子邮件，以查找配送信息。当 Shop 找到新的跟踪编号时，相应的配送信息会自动显示在 Shop 应用的 订单标签中。

Not all orders from stores outside of the Shop network are automatically tracked, because Shop can't read some tracking emails properly. If an order doesn't populate in the Shop app automatically, then you can add it to Shop manually.

Adding orders to Shop manually

If an order doesn't automatically populate in the Shop app, or you don't want to connect an email account to Shop, then you can manually add a tracking number to Shop, or forward your order tracking emails.

Add a tracking number to Shop

Steps:

  1. Find the tracking information for a delivery that you want to track. You can usually find tracking information in a shipping confirmation email, or from your customer account on an online store.
  2. From the Shop app, go to the orders tab.
  3. Tap … > add-circle Add order manually.
  4. Optional: If you need to search a connected email for a tracking number, then tap Search email for a tracking number, select the email that you want to search, and then copy the tracking number.
  5. Fill in the Tracking number, Package name, and Carrier fields.
  6. Tap Add order to start tracking the delivery.

Forward your order tracking emails to Shop

You can add an order to Shop to track manually by forwarding an email that's in English and includes a tracking number. If you set up automatic email forwarding through your email service provider, then make sure to use your unique Shop forwarding email address as the recipient.

Steps:

  1. From the Shop app, go to the orders tab.

  2. Tap … > add-circle Add order manually.

  3. In the Forward shipping emails section, tap Open Email app, and then select an email app such as Gmail or Outlook to continue.

  4. From your email inbox, find your shipping confirmation email containing a tracking number.

  5. Forward the email to your unique Shop forwarding email address by pasting it from your clipboard.

If you forward an email containing a tracking number that you're already tracking in Shop, then it won't be added. If your delivery doesn't display in the Shop app after you forward an email, then it could be because the Shop app had issues tracking it. You can add the tracking number to Shop manually instead.

Track in-store pickup orders

After you place an order for in-store pickup, you can track its status in the Orders tab of the Shop app. The order tracking page provides specific information about when your order will be ready and where to pick it up.

Steps:

  1. From the Shop app, go to the orders tab.

  2. Tap your order to view the order tracking page. The order tracking page displays the following information:

  • Pickup status
  • Store details
  • A scannable QR code to present to store staff at the pickup location
  • Pickup instructions
  1. When you receive the notification that your order is ready, visit the store location and present the QR code from your order tracking page.

After you pick up your order, the order status updates to Picked up.