Getting help with Shop Pay Installments

Shop Pay Installments is powered and supported by Affirm. You can get help for your Shop Pay Installments based on what type of support you need.

Contacting Affirm

Affirm's Shop Pay Installments Help Centers for Canada and the United States can direct you to the appropriate resources and support options for a variety of common issues:

• Bankruptcy filing: If you've filed for bankruptcy and need to update your account status accordingly, then use the contact form for Canada or the United States.
• Disputing a purchase: To start a dispute over a Shop Pay Installments purchase, follow the dispute resolution process for Canada or the United States, which includes a link to submit your dispute through Affirm's website. If you've already initiated a chargeback with your bank and need to resolve discrepancies concerning your loan, contact Affirm.
• General inquiries and non-urgent payment concerns: If you have non-urgent payment queries such as refund requests for overpayments, then use the contact form for Canada or the United States.
• Overpayments and accidental payments: For issues related to payment transfers, overpayments, or accidental payments, use Affirm's contact form for Canada or the United States immediately for corrections.
• Payments and financing: Visit the Shop Pay Installments Help Center for Canada or the United States for detailed information regarding payments, financing options, eligibility criteria, potential fees, and troubleshooting refund issues. Additionally, you can explore more about the following topics:
  • Make payment transactions.
  • View your balance and upcoming payment schedules.
  • Understand the qualifications necessary to use Shop Pay Installments.
  • Learn about any applicable fees or penalties.
• Privacy requests by California residents: California residents wishing to submit CCPA/CPRA privacy requests should use the designated Privacy Request Form.
• Reporting fraudulent activities: To report unauthorized or fraudulent transactions on your Shop Pay Installments account, use the form for reporting unauthorized activity for Canada or the United States.
• Urgent concerns: For immediate issues such as confirming privacy requests or updating your status due to bankruptcy, it's important to contact Affirm without delay through the relevant contact forms for Canada or the United States.

Additional support areas

• General questions about Shop Pay Installments: For general information about the Shop Pay Installments experience, such as how it works and the purchase flow, contact Shop Support.
• Refunds and returns: For questions about refunds and returns, reach out directly to the store from which you made your purchase. They can provide guidance based on their specific return policy.