Tracking your orders with Shop

You can use the Shop app to track orders with a valid tracking number. After you add an order to the app, Shop uses information from the carrier to provide you with tracking updates.

When tracking an order, the delivery details page displays the following information, if available:

• A tracking map with the approximate location of your package during transit
• The store name, order status, and shipping updates
• The tracking number with a copy option
• The carrier name
• A tracking URL to the carrier site
• A delivery date estimate that's updated as your shipment progresses, labeled Predicted by Shop when it differs from the carrier's date
• izvēlne ar papildu opcijām, lai sazinātos ar tiešsaistes veikalu un pārvadātāju, rediģētu vai dzēstu savu pasūtījumu, kā arī ziņotu par nepareizu izsekošanas informāciju

Automatic order tracking

Shop var automātiski izsekot daudzus no taviem pasūtījumiem kādā no šiem veidiem:

• Pasūtījumi no Shopify veikaliem un Shop Pay: šie pasūtījumi tiek izsekoti automātiski. Shop nepiekļūst tavai e-pasta iesūtnei, lai izsekotu šos pasūtījumus.
• Pasūtījumi no citiem tiešsaistes veikaliem: ja izvēlēsies pievienot Gmail vai Outlook kontu, piemēram, hotmail.com vai live.com, Shop varēs skenēt tavu iesūtni, lai atrastu šos pasūtījumus. E-pasta konta pievienošana ir neobligāta.

Pasūtījumi no Shopify veikaliem un Shop Pay

Pasūtījumi, kurus veic izmantojot Shop Pay vai veikalā, kurā izmanto Shopify funkcijas, produktus vai pakalpojumus, tiek automātiski pievienoti cilnei Pasūtījumi, ja pasūtījumam izmantotā e-pasta adrese sakrīt ar kādu no tavā Shop kontā esošajām e-pasta adresēm. Tas darbojas uzreiz pēc Shop konta iestatīšanas bez nepieciešamības pievienot e-pasta kontu vai sniegt Shop piekļuvi tavai iesūtnei.

Pasūtījumi no citiem veikaliem

After you complete checkout on a participating online store, you might be prompted to track your order with Shop from the order confirmation or order status page. The prompt can open the Shop app, ask you to install the Shop app, or ask you to sign in so the order can be added to Shop.

Lai izsekotu pasūtījumus no veikaliem, kas neizmanto Shopify, vari pievienot atbalstītu e-pasta kontu, piemēram, Gmail vai Outlook, lai vienuviet sekotu līdzi visiem saviem tiešsaistes pasūtījumiem. Kad būsi pievienojis e-pasta kontu, Shop skenēs tavu iesūtni, meklējot pasūtījumu un izsekošanas e-pasta vēstules par pēdējām 30 dienām, un turpinās pārbaudīt, vai nav jaunu e-pasta vēstuļu par sūtījumu izsekošanu. Shop meklē e-pasta vēstules tikai ar tādiem atslēgvārdiem kā izsekošanas numurs un izsekot paku, un nelasa pārējo iesūtnes saturu. Kad Shop atrod izsekošanas numuru, piegāde tiek pievienota tavai cilnei Pasūtījumi.

Ne visi pasūtījumi no veikaliem, kas atrodas ārpus Shop tīkla, tiek izsekoti automātiski, jo Shop nevar izlasīt atsevišķus e-pasta ziņojumus par izsekošanu. Ja pasūtījums netiek pievienots, vari to pievienot Shop manuāli.

Pievienoto kontu vari jebkurā laikā pārvaldīt vai atvienot, izmantojot sadaļu Tavi pievienotie konti.

Adding orders to Shop manually

If an order doesn't automatically populate in the Shop app, or you don't want to connect an email account to Shop, then you can manually add a tracking number to Shop, or forward your order tracking emails.

Add a tracking number to Shop

1. Find the tracking information for a delivery that you want to track. You can usually find tracking information in a shipping confirmation email, or from your customer account on an online store.
2. From the Shop app, go to the tab.
3. Tap > Add order manually.
4. Optional: If you need to search a connected email for a tracking number, then tap Search email for a tracking number, select the email that you want to search, and then copy the tracking number.
5. Fill in the Tracking number, Package name, and Carrier fields.
6. Tap Add order to start tracking the delivery.

Forward your order tracking emails to Shop

You can add an order to Shop to track manually by forwarding an email that's in English and includes a tracking number. If you set up automatic email forwarding through your email service provider, then make sure to use your unique Shop forwarding email address as the recipient.

Steps:

1. From the Shop app, go to the tab.

2. Tap > Add order manually.

3. In the Forward shipping emails section, tap Open Email app, and then select an email app such as Gmail or Outlook to continue.

4. From your email inbox, find your shipping confirmation email containing a tracking number.

5. Forward the email to your unique Shop forwarding email address by pasting it from your clipboard.

If you forward an email containing a tracking number that you're already tracking in Shop, then it won't be added. If your delivery isn't displayed in the Shop app after you forward an email, then it could be because the Shop app had issues tracking it. You can add the tracking number to Shop manually instead.

Track in-store pickup orders

After you place an order for in-store pickup, you can track its status in the Orders tab of the Shop app. The order tracking page provides specific information about when your order will be ready and where to pick it up.

Steps:

1. From the Shop app, go to the tab.

2. Tap your order to view the order tracking page, which displays the following information:

   • Pickup status
   • Store details
   • A scannable QR code to present to store staff at the pickup location
   • Pickup instructions

3. When you receive the notification that your order is ready, visit the store location and present the QR code from your order tracking page.

After you pick up your order, the order status updates to Picked up.

Edit your order tracking information

After an order is displayed in Shop with its tracking details, you can edit the package name, tracking number, and carrier. After an order is delivered, you can only change the package name.

Steps:

1. From the Shop app, go to the tab.

2. Tap the order that you want to edit.

3. Complete one of the following actions:

• For orders that were automatically added through Shop stores, tap the tracking number, and then tap .
• For orders that were imported through Gmail or Outlook, forwarded, or added manually, tap .

4. Pieskaries Rediģēt izsekošanas informāciju.
5. Atjaunini sava pasūtījuma informāciju un pēc tam pieskaries Atjaunināt izsekošanas informāciju.

Mark an order as delivered

If you've received an order but the carrier didn't mark your order as delivered, then you can mark it as delivered in the Shop app. After you mark an order as delivered, you no longer receive updates for that order. You can also archive or delete the order from Shop.

Steps:

1. From the Shop app, go to the tab.

2. Swipe left on the order that you want to mark as delivered.

3. Tap Mark as delivered.

Unmark an order as delivered

Vari atcelt pasūtījuma atzīmēšanu kā piegādātu, lai turpinātu tā izsekošanu. Šī opcija ir pieejama 7 dienas pēc tam, kad manuāli atzīmēji pasūtījumu kā piegādātu.

Steps:

1. From the Shop app, go to the tab.

2. Pieskaries pasūtījumam, kura atzīmi kā piegādātu vēlies atcelt.

3. Pieskaries .

4. Pieskaries Noņemt atzīmi kā piegādātu vai Atsaukt atzīmēšanu kā piegādātu.