Tracking your orders with Shop

You can use the Shop app to track orders with a valid tracking number. After you add an order to the app, Shop uses information from the carrier to provide you with tracking updates.

When tracking an order, the delivery details page displays the following information, if available:

• A tracking map with the approximate location of your package during transit
• The store name, order status, and shipping updates
• The tracking number with a copy option
• The carrier name
• A tracking URL to the carrier site
• A delivery date estimate that's updated as your shipment progresses, labeled Predicted by Shop when it differs from the carrier's date
• menu bat, sareko dendarekin eta garraiolariarekin harremanetan jartzeko, eskaera editatu edo ezabatzeko, eta jarraipenari buruzko informazio okerraren berri emateko aukera gehiago dituena

Automatic order tracking

Shop aplikazioak modu hauetako batean egin dezake zure eskaera askoren jarraipena automatikoki:

• Shopify-ko denden eta Shop Pay bidezko eskaerak: eskaera horien jarraipena automatikoki egiten da. Shop ez da zure mezu elektronikoen sarrera-ontzian sartzen eskaera horien jarraipena egiteko.
• Beste sareko denda batzuetako eskaerak: Gmail edo Outlook kontu bat (adibidez, hotmail.com edo live.com) konektatzea aukeratzen baduzu, Shop-ek zure sarrera-ontzia eskaneatu dezake eskaera horiek aurkitzeko. Helbide elektroniko bat konektatzea aukerakoa da.

Shopify-ko denden eta Shop Pay bidezko eskaerak

Shop Pay erabiliz, edo Shopify-ren eginbideak, produktuak edo zerbitzuak erabiltzen dituen denda batean egiten dituzun eskaerak Eskaerak fitxan gehituko dira automatikoki eskaera egiteko erabili zenuen helbide elektronikoa zure Shop kontuko helbide elektroniko batekin bat badator. Hau Shop kontu bat konfiguratu bezain laster jartzen da abian, helbide elektronikorik konektatu edo Shop aplikazioari zure sarrera-ontzirako sarbidea eman beharrik gabe.

Beste denda batzuetako eskaerak

After you complete checkout on a participating online store, you might be prompted to track your order with Shop from the order confirmation or order status page. The prompt can open the Shop app, ask you to install the Shop app, or ask you to sign in so the order can be added to Shop.

Shopify erabiltzen ez duten dendetako eskaeren jarraipena egiteko, bateragarria den helbide elektroniko bat (Gmail edo Outlook, adibidez) konekta dezakezu sareko eskaera guztien jarraipena leku bakarrean egiteko. Helbide elektroniko bat konektatu ondoren, Shop-ek zure sarrera-ontzia eskaneatzen du azken 30 egunetako eskaerei eta jarraipenari buruzko mezu elektronikoen bila, eta, ondoren, jarraipen-mezu elektroniko berriak bilatzen jarraitzen du. Shop-ek tracking number eta track your package gako-hitzak dituzten mezu elektronikoak soilik bilatzen ditu, eta ez du gainerako sarrera-ontzia irakurtzen. Shop-ek jarraipen-zenbaki bat aurkitzen duenean, entrega zure Eskaerak fitxan gehitzen da.

Shop sarekoak ez diren dendetako eskaera guztien jarraipena ez da automatikoki egiten, Shop-ek ezin dituelako jarraipen-mezu elektroniko batzuk irakurri. Eskaera bat gehitzen ez bada, hura eskuz gehi dezakezu Shop-en.

Konektatutako kontu bat edozein unetan kudeatu edo deskonekta dezakezu konektatutako kontuetatik.

Adding orders to Shop manually

If an order doesn't automatically populate in the Shop app, or you don't want to connect an email account to Shop, then you can manually add a tracking number to Shop, or forward your order tracking emails.

Add a tracking number to Shop

1. Find the tracking information for a delivery that you want to track. You can usually find tracking information in a shipping confirmation email, or from your customer account on an online store.
2. From the Shop app, go to the tab.
3. Tap > Add order manually.
4. Optional: If you need to search a connected email for a tracking number, then tap Search email for a tracking number, select the email that you want to search, and then copy the tracking number.
5. Fill in the Tracking number, Package name, and Carrier fields.
6. Tap Add order to start tracking the delivery.

Forward your order tracking emails to Shop

You can add an order to Shop to track manually by forwarding an email that's in English and includes a tracking number. If you set up automatic email forwarding through your email service provider, then make sure to use your unique Shop forwarding email address as the recipient.

Steps:

1. From the Shop app, go to the tab.

2. Tap > Add order manually.

3. In the Forward shipping emails section, tap Open Email app, and then select an email app such as Gmail or Outlook to continue.

4. From your email inbox, find your shipping confirmation email containing a tracking number.

5. Forward the email to your unique Shop forwarding email address by pasting it from your clipboard.

If you forward an email containing a tracking number that you're already tracking in Shop, then it won't be added. If your delivery isn't displayed in the Shop app after you forward an email, then it could be because the Shop app had issues tracking it. You can add the tracking number to Shop manually instead.

Track in-store pickup orders

After you place an order for in-store pickup, you can track its status in the Orders tab of the Shop app. The order tracking page provides specific information about when your order will be ready and where to pick it up.

Steps:

1. From the Shop app, go to the tab.

2. Tap your order to view the order tracking page, which displays the following information:

   • Pickup status
   • Store details
   • A scannable QR code to present to store staff at the pickup location
   • Pickup instructions

3. When you receive the notification that your order is ready, visit the store location and present the QR code from your order tracking page.

After you pick up your order, the order status updates to Picked up.

Edit your order tracking information

After an order is displayed in Shop with its tracking details, you can edit the package name, tracking number, and carrier. After an order is delivered, you can only change the package name.

Steps:

1. From the Shop app, go to the tab.

2. Tap the order that you want to edit.

3. Complete one of the following actions:

• For orders that were automatically added through Shop stores, tap the tracking number, and then tap .
• For orders that were imported through Gmail or Outlook, forwarded, or added manually, tap .

4. Sakatu Editatu jarraipenaren xehetasunak.
5. Eguneratu zure eskaeraren xehetasunak eta, gero, sakatu Eguneratu jarraipenaren xehetasunak.

Mark an order as delivered

If you've received an order but the carrier didn't mark your order as delivered, then you can mark it as delivered in the Shop app. After you mark an order as delivered, you no longer receive updates for that order. You can also archive or delete the order from Shop.

Steps:

1. From the Shop app, go to the tab.

2. Swipe left on the order that you want to mark as delivered.

3. Tap Mark as delivered.

Unmark an order as delivered

Eskaera bati entregatuta marka kendu diezaiokezu jarraipena egiten jarraitzeko. Aukera hau erabilgarri dago eskaera entregatutzat eskuz markatu eta hurrengo 7 egunetan.

Steps:

1. From the Shop app, go to the tab.

2. Sakatu entregatuta marka kendu nahi diozun eskaera.

3. Sakatu .

4. Sakatu Kendu entregatuta marka edo Desegin entregatuta marka.