Getting help with Shop Pay Installments
Shop Pay Installments is powered and supported by Affirm. You can get help for your Shop Pay Installments based on what type of support you need.
Affirm contact information
For support with Shop Pay Installments, go to Affirm’s Shop Pay Installments Help Center, which is specifically designed to direct you to the appropriate resources and support options for a variety of common issues:
- General inquiries and non-urgent payment concerns: If you have non-urgent payment queries such as refund requests for overpayments, then use the Payment Issues Contact Form.
- Reporting fraudulent activities: To report unauthorized or fraudulent transactions on your Shop Pay Installments account, use the Unauthorized Activity Contact Form.
- Bankruptcy filing: If you have filed for bankruptcy and need to update your account status accordingly, then use the Bankruptcy Report Form.
- Privacy requests by California residents: California residents wishing to submit CCPA/CPRA privacy requests should use the designated Privacy Request Form.
- Disputing a purchase: To start a dispute over a Shop Pay Installments purchase, follow the Dispute Resolution Process, which includes a link to submit your dispute through Affirm's website.
- Refunds and returns: For questions about refunds and returns, reach out directly to the store from which you made your purchase. They can provide guidance based on their specific return policy.
- Urgent concerns: For immediate issues like confirming privacy requests or updating your status due to bankruptcy, it’s important to contact Affirm without delay through the relevant support forms.
- Questions about payments and financing: Visit the Shop Pay Installments Help Center for detailed information regarding payments, financing options, eligibility criteria, potential fees, and troubleshooting refund issues. Additionally, you can explore more about the following topics:
Additional support areas
- Overpayments and accidental payments: If you have overpaid or made a payment by mistake, then contact Affirm immediately for corrections.
- Troubleshooting payments and refunds: For issues related to payment transfers, such as incorrect payments, directly reach out to Affirm.
- Dispute management: If you have initiated a chargeback with your bank and need to resolve discrepancies concerning your loan, you need to contact Affirm.
- General information on Shop Pay Installments: For general info about the Shop Pay Installments experience, such as how it works and the purchase flow, email Shop Support.