Getting help with Shop Pay Installments
Shop Pay Installments is powered and supported by Affirm. You can get help for your Shop Pay Installments based on what type of support you need.
On this page
Contacting Affirm
Use Affirm's Shop Pay Installments Help Center for your location:
These Help Centers can direct you to the appropriate resources and support options for a variety of common issues.
The issue-specific sections on this page include direct links for Canada, the United Kingdom, and the United States. For Australia, use Affirm's Australia Help Center to review available support options.
Bankruptcy filing
If you've filed for bankruptcy and need to update your account status accordingly, then use one of the following contact forms, depending on your location:
Disputing a purchase
To start a dispute over a Shop Pay Installments purchase, follow the dispute resolution process for the country that you're located in, which includes a link to submit your dispute through Affirm's website:
If you've already initiated a chargeback with your bank and need to resolve discrepancies concerning your loan, then contact Affirm.
Non-urgent payment concerns
If you have non-urgent payment queries such as refund requests for overpayments, then use Affirm's contact form for the country that you're located in:
Overpayments and accidental payments
For issues related to payment transfers, overpayments, or accidental payments, use Affirm's contact form for the country that you're located in immediately for corrections:
Payments and financing
For detailed information regarding payments, financing options, eligibility criteria, potential fees, and troubleshooting refund issues, refer to Affirm's Shop Pay Installments Help Center for the country that you're located in:
Privacy requests by California residents
California residents wishing to submit CCPA/CPRA privacy requests should use the designated Privacy Request Form.
Reporting fraudulent activities
To report unauthorized or fraudulent transactions on your Shop Pay Installments account, use the form for reporting unauthorized activity for the country that you're located in:
Urgent concerns
For other immediate issues such as confirming privacy requests or updating your status due to bankruptcy, it's important to contact Affirm without delay through the relevant contact forms for the country that you're located in:
Additional support areas
- General questions about Shop Pay Installments: For general information about Shop Pay Installments, contact Shop Support. This includes how Shop Pay Installments works and the purchase flow.
- Refunds and returns: For questions about refunds and returns, reach out directly to the store from which you made your purchase. They can provide guidance based on their specific return policy.