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Tracking your orders with Shop

You can use the Shop app to track orders with a valid tracking number. After you add an order to the app, Shop uses information from the carrier to provide you with tracking updates.

When tracking an order, the delivery details page displays the following information, if available:

  • A tracking map with the approximate location of your package during transit
  • The store name, order status, and shipping updates
  • The tracking number with a copy option
  • The carrier name
  • A tracking URL to the carrier site
  • A delivery date estimate that's updated as your shipment progresses, labeled Predicted by Shop when it differs from the carrier's date
  • Un menú Menú horitzontal amb més opcions per contactar amb la botiga en línia i el transportista, editar o eliminar la teva comanda i notificar informació de seguiment incorrecta

On this page

Automatic order tracking

Shop pot fer el seguiment de moltes de les teves comandes automàticament de qualsevol d'aquestes maneres:

  • Comandes de botigues de Shopify i de Shop Pay: es fa el seguiment d'aquestes comandes automàticament. Shop no accedeix a la teva safata d'entrada del correu electrònic per fer-ne el seguiment.
  • Comandes d'altres botigues en línia: si decideixes connectar-hi un compte de Gmail o d'Outlook, com ara hotmail.com o live.com, Shop pot llegir la teva safata d'entrada per cercar aquestes comandes. La connexió d'un compte de correu electrònic és opcional.

Comandes de botigues de Shopify i Shop Pay

Les comandes que fas a través de Shop Pay o des d'una botiga que utilitza funcions, productes o serveis de Shopify s'afegeixen automàticament a la pestanya Comandes quan el correu electrònic que vas utilitzar per a la comanda coincideix amb una de les adreces de correu electrònic del teu compte de Shop. Això s'activa tan bon punt configures un compte de Shop, sense que hagis de connectar cap compte de correu electrònic ni donar a Shop accés a la teva safata d'entrada.

Comandes d'altres botigues

After you complete checkout on a participating online store, you might be prompted to track your order with Shop from the order confirmation or order status page. The prompt can open the Shop app, ask you to install the Shop app, or ask you to sign in so the order can be added to Shop.

Per fer el seguiment de les comandes de botigues que no utilitzen Shopify, pots connectar-hi un compte de correu electrònic compatible, com ara Gmail o Outlook, i d'aquesta manera poder fer el seguiment de totes les teves comandes en línia en un sol lloc. Després de connectar un compte de correu electrònic, Shop llegeix la teva safata d'entrada per cercar correus electrònics de comandes i de seguiment dels últims 30 dies, i continua comprovant si hi ha correus electrònics de seguiment nous. Shop només cerca correus electrònics amb paraules clau com ara número de seguiment i fes el seguiment del paquet, i no llegeix la resta de la teva safata d'entrada. Quan Shop troba un número de seguiment, l'entrega s'afegeix a la teva pestanya Comandes.

No es fa el seguiment automàtic de totes les comandes de botigues alienes a la xarxa de Shop, perquè Shop no pot llegir determinats correus electrònics de seguiment. Si una comanda no s'afegeix, pots afegir-la a Shop manualment.

Pots gestionar o desconnectar un compte en qualsevol moment a els teus comptes connectats.

Adding orders to Shop manually

If an order doesn't automatically populate in the Shop app, or you don't want to connect an email account to Shop, then you can manually add a tracking number to Shop, or forward your order tracking emails.

Add a tracking number to Shop

  1. Find the tracking information for a delivery that you want to track. You can usually find tracking information in a shipping confirmation email, or from your customer account on an online store.
  2. From the Shop app, go to the orders tab.
  3. Tap Horizontal menu > add-circle Add order manually.
  4. Optional: If you need to search a connected email for a tracking number, then tap Search email for a tracking number, select the email that you want to search, and then copy the tracking number.
  5. Fill in the Tracking number, Package name, and Carrier fields.
  6. Tap Add order to start tracking the delivery.

Forward your order tracking emails to Shop

You can add an order to Shop to track manually by forwarding an email that's in English and includes a tracking number. If you set up automatic email forwarding through your email service provider, then make sure to use your unique Shop forwarding email address as the recipient.

Steps:

  1. From the Shop app, go to the orders tab.

  2. Tap Horizontal menu > add-circle Add order manually.

  3. In the Forward shipping emails section, tap Open Email app, and then select an email app such as Gmail or Outlook to continue.

  4. From your email inbox, find your shipping confirmation email containing a tracking number.

  5. Forward the email to your unique Shop forwarding email address by pasting it from your clipboard.

If you forward an email containing a tracking number that you're already tracking in Shop, then it won't be added. If your delivery isn't displayed in the Shop app after you forward an email, then it could be because the Shop app had issues tracking it. You can add the tracking number to Shop manually instead.

Track in-store pickup orders

After you place an order for in-store pickup, you can track its status in the Orders tab of the Shop app. The order tracking page provides specific information about when your order will be ready and where to pick it up.

Steps:

  1. From the Shop app, go to the orders tab.

  2. Tap your order to view the order tracking page, which displays the following information:

    • Pickup status
    • Store details
    • A scannable QR code to present to store staff at the pickup location
    • Pickup instructions

  3. When you receive the notification that your order is ready, visit the store location and present the QR code from your order tracking page.

After you pick up your order, the order status updates to Picked up.

Edit your order tracking information

After an order is displayed in Shop with its tracking details, you can edit the package name, tracking number, and carrier. After an order is delivered, you can only change the package name.

Steps:

  1. From the Shop app, go to the orders tab.

  2. Tap the order that you want to edit.

  3. Complete one of the following actions:

  • For orders that were automatically added through Shop stores, tap the tracking number, and then tap Horizontal menu.
  • For orders that were imported through Gmail or Outlook, forwarded, or added manually, tap Horizontal menu.
  1. Toca Edita els detalls de seguiment.
  2. Actualitza els detalls de la teva comanda i, a continuació, toca Actualitza els detalls de seguiment.

Mark an order as delivered

If you've received an order but the carrier didn't mark your order as delivered, then you can mark it as delivered in the Shop app. After you mark an order as delivered, you no longer receive updates for that order. You can also archive or delete the order from Shop.

Steps:

  1. From the Shop app, go to the orders tab.

  2. Swipe left on the order that you want to mark as delivered.

  3. Tap Mark as delivered.

Unmark an order as delivered

Pots desmarcar una comanda com a entregada per continuar-ne el seguiment. Aquesta opció està disponible durant 7 dies després de marcar la comanda manualment com a entregada.

Steps:

  1. From the Shop app, go to the orders tab.

  2. Toca la comanda que vols desmarcar com a entregada.

  3. Toca Menú horitzontal.

  4. Toca Desmarca com a entregada o Desfés la marca d'entregada.

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