Tracking your orders with Shop

You can use the Shop app to track orders with a valid tracking number. After you add an order to the app, Shop uses information from the carrier to provide you with tracking updates.

When tracking an order, the delivery details page displays the following information, if available:

• A tracking map with the approximate location of your package during transit
• The store name, order status, and shipping updates
• The tracking number with a copy option
• The carrier name
• A tracking URL to the carrier site
• A delivery date estimate that's updated as your shipment progresses, labeled Predicted by Shop when it differs from the carrier's date
• Meni sa više opcija za kontaktiranje internet prodavnice i kurirske službe, uređivanje ili brisanje porudžbine i prijavljivanje netačnih informacija o praćenju

Automatic order tracking

Shop može automatski da prati mnoge vaše porudžbine na jedan od sledećih načina:

• Porudžbine iz Shopify prodavnica i usluge Shop Pay: Ove porudžbine se prate automatski. Shop ne pristupa vašem prijemnom sandučetu za praćenje ovih porudžbina.
• Porudžbine iz drugih internet prodavnica: Ako odlučite da povežete Gmail ili Outlook nalog, kao što je hotmail.com ili live.com, Shop može da skenira vaše prijemno sanduče u potrazi za ovim porudžbinama. Povezivanje imejl naloga je opciono.

Porudžbine iz Shopify prodavnica i usluge Shop Pay

Porudžbine koje izvršite koristeći Shop Pay, ili u prodavnici koja koristi Shopify funkcije, proizvode ili usluge, automatski se dodaju na karticu Porudžbine kada se imejl adresa koju ste koristili za porudžbinu podudara sa nekom od imejl adresa na vašem Shop nalogu. Ovo funkcioniše čim podesite Shop nalog, bez potrebe za povezivanjem imejl naloga ili davanjem pristupa aplikaciji Shop vašem prijemnom sandučetu.

Porudžbine iz drugih prodavnica

After you complete checkout on a participating online store, you might be prompted to track your order with Shop from the order confirmation or order status page. The prompt can open the Shop app, ask you to install the Shop app, or ask you to sign in so the order can be added to Shop.

Da biste pratili porudžbine iz prodavnica koje ne koriste Shopify, možete da povežete podržani imejl nalog kao što su Gmail ili Outlook da biste pratili sve svoje onlajn porudžbine na jednom mestu. Nakon što povežete imejl nalog, Shop skenira vaše prijemno sanduče u potrazi za imejlovima o porudžbini i praćenju iz poslednjih 30 dana, a zatim nastavlja da proverava da li ima novih imejlova o praćenju. Shop pretražuje samo imejlove koji sadrže ključne reči, kao što su tracking number i track your package, i ne čita ostatak vašeg prijemnog sandučeta. Kada Shop pronađe broj za praćenje, dostava se dodaje na vašu karticu Porudžbine.

Ne prate se sve porudžbine iz prodavnica van Shop mreže automatski, jer Shop ne može da pročita neke imejlove o praćenju. Ako porudžbina nije dodata, možete ručno da je dodate u Shop.

Povezanim nalogom možete upravljati ili ga možete prekinuti u bilo kom trenutku iz odeljka vaši povezani nalozi.

Adding orders to Shop manually

If an order doesn't automatically populate in the Shop app, or you don't want to connect an email account to Shop, then you can manually add a tracking number to Shop, or forward your order tracking emails.

Add a tracking number to Shop

1. Find the tracking information for a delivery that you want to track. You can usually find tracking information in a shipping confirmation email, or from your customer account on an online store.
2. From the Shop app, go to the tab.
3. Tap > Add order manually.
4. Optional: If you need to search a connected email for a tracking number, then tap Search email for a tracking number, select the email that you want to search, and then copy the tracking number.
5. Fill in the Tracking number, Package name, and Carrier fields.
6. Tap Add order to start tracking the delivery.

Forward your order tracking emails to Shop

You can add an order to Shop to track manually by forwarding an email that's in English and includes a tracking number. If you set up automatic email forwarding through your email service provider, then make sure to use your unique Shop forwarding email address as the recipient.

Steps:

1. From the Shop app, go to the tab.

2. Tap > Add order manually.

3. In the Forward shipping emails section, tap Open Email app, and then select an email app such as Gmail or Outlook to continue.

4. From your email inbox, find your shipping confirmation email containing a tracking number.

5. Forward the email to your unique Shop forwarding email address by pasting it from your clipboard.

If you forward an email containing a tracking number that you're already tracking in Shop, then it won't be added. If your delivery isn't displayed in the Shop app after you forward an email, then it could be because the Shop app had issues tracking it. You can add the tracking number to Shop manually instead.

Track in-store pickup orders

After you place an order for in-store pickup, you can track its status in the Orders tab of the Shop app. The order tracking page provides specific information about when your order will be ready and where to pick it up.

Steps:

1. From the Shop app, go to the tab.

2. Tap your order to view the order tracking page, which displays the following information:

   • Pickup status
   • Store details
   • A scannable QR code to present to store staff at the pickup location
   • Pickup instructions

3. When you receive the notification that your order is ready, visit the store location and present the QR code from your order tracking page.

After you pick up your order, the order status updates to Picked up.

Edit your order tracking information

After an order is displayed in Shop with its tracking details, you can edit the package name, tracking number, and carrier. After an order is delivered, you can only change the package name.

Steps:

1. From the Shop app, go to the tab.

2. Tap the order that you want to edit.

3. Complete one of the following actions:

• For orders that were automatically added through Shop stores, tap the tracking number, and then tap .
• For orders that were imported through Gmail or Outlook, forwarded, or added manually, tap .

4. Dodirnite Uredi detalje o praćenju.
5. Ažurirajte detalje o porudžbini, a zatim dodirnite Ažuriraj detalje o praćenju.

Mark an order as delivered

If you've received an order but the carrier didn't mark your order as delivered, then you can mark it as delivered in the Shop app. After you mark an order as delivered, you no longer receive updates for that order. You can also archive or delete the order from Shop.

Steps:

1. From the Shop app, go to the tab.

2. Swipe left on the order that you want to mark as delivered.

3. Tap Mark as delivered.

Unmark an order as delivered

Možete da opozovete označavanje porudžbine kao isporučene da biste nastavili da je pratite. Ova opcija je dostupna 7 dana nakon što ručno označite porudžbinu kao isporučenu.

Steps:

1. From the Shop app, go to the tab.

2. Dodirnite porudžbinu za koju želite da opozovete oznaku da je isporučena.

3. Dodirnite .

4. Dodirnite Opozovi označavanje kao isporučeno ili Poništi označavanje kao isporučeno.