Contact the Shop support team

The Shop support team can assist you with any of the following support topics:

• Questions about using the Shop app, Shop website, and features such as Shop Cash, Shop offers, Shop Pay, Shop Pay Installments, and Shop Promise
• Technical support
• Reporting a bug or issue with the Shop app
• Suggesting an improvement to the Shop app

To contact the Shop support team, use the Shop contact form.

For questions about a specific order, product details, shipping, returns, or refunds, refer to Reporting an order issue and getting help to find the right contact path for your situation.