You can view your order status updates in Shop in the Orders tab. If you haven't received any order updates, then contact the store you purchased from or the shipping carrier.
Before your order ships
The order status updates that are displayed before your order ships are based on info from the store you purchased from.
- Waiting for details: A new order has been detected, and the app is waiting for more info.
- Order placed: Your order has been placed, but it hasn't been shipped yet.
- Shipped: The store that you purchased from has added tracking info to your order, and the package is on its way to the shipping carrier.
- Partially shipped: The store that you purchased from has added tracking info to your order, and some items in the order are being shipped. You'll receive another update when the rest of your order ships.
- Ready for pickup: If you placed an order for pickup, it's ready to be picked up at the designated pickup location.
- Picked up: You've picked up your order from the designated pickup location.
After your order ships
The order status updates that are displayed after your order ships are based on info from the carrier delivering your package.
- In transit: Your package has been shipped, and it's on its way to the shipping distribution center closest to the shipping address that you've provided.
- Delayed: The delivery of your package is delayed.
- Action required: An action is required for your shipment to proceed. For example, you might need to pay a customs fee.
- Out for delivery: Your package is in a delivery vehicle on its way to the shipping address that you've provided.
- Delivered: Your package was delivered.
- Partially delivered: Some items from your order were delivered. You'll receive another update when the rest of your order is delivered.
You might notice that the tracking updates display in different time zones. The different time zone appears because it's based on your delivery location at the time of the update.
Canceled orders and refund statuses
If the store that you purchased from has a profile in Shop, then order cancelation and refund statuses appear in the app.
- Canceled: The online store that you purchased from has canceled your order, and it won't be fulfilled.
- Partially refunded: The online store that you purchased from has partially refunded your order.
- Refunded: The online store that you purchased from has canceled your order and given you a full refund.