Review a product that you purchased through Shop

You can review products that you purchased through the Shop app, or products that you purchased through an online store that also appear in the Shop app. For eligible products, you'll receive a review request notification one week after your order is delivered.

Product reviews are displayed publicly on the Shop app to provide helpful and honest feedback about products to Shop stores and customers. When you review a product on Shop, your first name appears on the review. Reviews can't be left anonymously.

When you review a product, you can leave a rating from 1 to 5 stars, alongside a comment up to 1,000 characters long. You can't leave a review on an order with a value of 0.

Leave a product review

You can leave a product review in the Shop app.

Steps:

1. From the Shop app, go to the tab.

2. Tap the order that you want to review.

3. Tap Review next to the product that you want to review.

4. Select a rating from one to five stars.

5. Write your review in the text field.

6. Tap Submit.

If you don't want to complete a review, then tap the icon to close the review.

By leaving a product review, you acknowledge that your review is truthful, and follows Shop Product Review Policies. Shop might reject, remove, or redact info from a review that doesn't follow the review policies.

Edit a product review

You can edit your product reviews in the Shop app.

Steps:

1. From the Shop app, go to the tab.

2. Tap the order that you want to edit.

3. Tap Edit review next to the product that you want to update.

4. Do any of the following:

• Select a rating from one to five stars.
• Update your review text.

5. Tap Update review.

Delete a product review

You can delete a product review in the Shop app.

Steps:

1. From the Shop app, go to the tab.

2. Tap the order that contains the review you want to delete.

3. Tap Edit review next to the product that contains the review you want to delete.

4. Tap … > Delete review.

5. Tap Continue to delete your review.

After you delete a product review, the Edit review button changes back to Review. You can leave a new product review anytime.

Report a product review

If you come across a review on Shop that you feel shouldn't be there according to Shop's policies, then you can report a review.

Steps:

1. On the product review that you want to report, tap … > Report this review.
2. On the Why are you reporting this review? dialog box, select a reason for reporting from the drop-down list.
3. Tap Report.