If you want to cancel an order, initiate a return, or request a refund, then you need to contact the store that you purchased from. You can contact a store through the Shop app, or by replying to the order confirmation email that you received after placing your order.
Important: While Shop helps you track your orders and engage with stores, the store that you purchased from is responsible for your order. To learn more about Shop's role, refer to the Shop Terms of Service.
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