To use Shop Pay, you need to have a Visa, Visa Debit, Mastercard, American Express, or other card that the online store that you're buying from supports. You can usually find the list of supported payment methods on the payment screen at checkout.
Note: If you're located in the Netherlands, then you can also pay with iDEAL using Shop Pay on participating Shop stores. However, you can't use iDEAL to pay for subscriptions.
If you're having trouble using Shop Pay with your card, then you can troubleshoot by confirming the following information:
- If applicable, make sure that you've activated your card before using it.
- Check that your billing info matches your bank info on file. For example, the zip code needs to match the billing address.
- Make sure that you're using a supported debit or credit card. For example, some prepaid cards aren't supported.
- If you're using Shop Pay Installments, then make sure you're not using a Capital One card, Chase credit card, or prepaid debit card.