Here are some tips to help you troubleshoot:
- Make sure that you're using a mobile device. While you can still manage Shop Pay settings on desktop, the Shop app is only available for download through your mobile device.
- Use a stable internet connection. Try disconnecting from your wireless network or any Virtual Private Networks (VPNs), and using cellular data instead.
- Make sure that your operating system is up to date. The Shop app is available on the following operating systems:
- Make sure that you're using the most recent version of Shop.