Change your Shop Pay phone number

To change your phone number, you need to sign in to Shop through a web browser.

Considerations for changing your Shop Pay phone number

Before you change your Shop Pay phone number, review the following considerations:

• You can only use a mobile phone number with Shop.
• You can only change your phone number one time within 24 hours.
• If you can't verify your Shop account using your existing phone number, then you can verify by email. However, to ensure that your payment details are protected, this option removes all of your payment information from your Shop account.
• If you change your Shop Pay phone number, then you also need to update your phone number with Affirm before you can pay for another purchase using Shop Pay Installments.

Change your Shop Pay phone number

1. Sign in to Shop on a web browser.
2. Click the Account icon, and then click Settings.
3. In the Login & Security section, click Change next to your existing phone number.
4. If you are prompted with the Confirm it's you dialog, do either of the following to verify your existing phone number:
   • To confirm using your existing mobile number, click Send code, and then enter the 6-digit security code sent to your phone number.
   • If you don't have access to your existing mobile number, then click I don't have access to this phone number. In the Change phone number dialog, check I understand that changing this number will delete my payment information.
5. In the Update mobile number dialog, enter the new phone number that you want to use, and then click Continue.
6. In the Confirm it's you dialog, enter the 6-digit security code that you receive to your new phone number.

After you change your Shop Pay phone number, you're automatically logged out from all of your devices using Shop Pay.